Your account

Delete your Connect Me account

You can delete your account from the app at any time. If you no longer have the app, we can do it for you.

In the app

Delete it yourself, in a minute.

Your account is deleted as soon as you confirm. You need the phone number on the account to receive the code.

01 · OPEN THE MENU

Open Connect Me and go to Me → Delete my account.

02 · ENTER THE CODE

Enter the code we text to your number.

03 · CONFIRM

Confirm. The account is deleted at once.

Without the app

No phone with the app? Ask us.

Email connectme@adorasoft.net from any address, with the phone number on the account. We text a code to that number to make sure the request is yours, and delete the account within 30 days of your reply — usually within a few days. We never delete an account without that code.

Ask for your account to be deleted

connectme@adorasoft.netWrite from any address and include the phone number on the account. Never send us a password or a code we have not asked for.

What happens to your data

What is deleted, and what is kept.

Deleted at once

your profile, your photo and the contacts you uploaded;
your own copy of your chats and calls;
your status updates and your backup;
your purchase records;
your support tickets and their attachments;
your place in every group (you leave them all).

Kept

the people you talked to keep their copy of your one-to-one chats, group messages and calls, including the text, photos, videos, voice notes, files and locations you sent them. They see you under the name they saved for you in their own phone book, or as “Deleted account” if they never saved you — never your profile name, photo or number;
one-way codes of your number, never the number itself, so the people who saved it still see their name for you, and so we recognise the number if it joins again. If you join again with the same number, you get a new, empty account; the people who have your number will see that you are back only if you come back within 90 days;
if your pack’s period had not ended: the pack, the minutes left, your top-ups and the link to a store subscription, kept only against that one-way code until they have all ended, so a new account on the same number gets them back — only if you come back within 90 days and before your package period ends;
an anonymous record that an account was deleted, with no number or name;
records of what our staff did, which can include the name that was on the account;
invite records, until their 183 days are up;
copies in our database backups, until they cycle out about 40 days later.

Packs and subscriptions

Purchases are managed by Apple or Google. Deleting the account does not cancel a subscription — cancel it in your App Store or Google Play account.